Shipping & Delivery
Please review our shipping policy below. If you have any questions please contact our team at 1-866-954-2885.
Please do not schedule an installation before your order arrives. All delivery dates are estimates and we cannot guarantee that orders will not be delayed beyond our control. If you are needing guaranteed date of delivery, please notify use so we can make the necessary arrangements for you. Additional fee's may apply. There is no delivery on weekends and holidays.
Freight deliveries are LTL, curb side delivery. Skid will be dropped off at your driveway and you will be responsible to bring flooring inside your home.
Providing a cell phone number is important and delivery company can contact you during the day for delivery. This will insure a fast delivery.
When Order Is Placed
All orders are shipped out within 1-5 business days are payment is processed. Transit times are estimated at 1-10 business days.
Stocks vs. Backorders - Not all items on our website are currently available to ship right away. If items are backordered by the manufacturer we can provide you their estimated time of arrival for a product. We are not responsible for changes to these estimated times of arrival. We can provide you with the information given to us, beyond that; we are simply at the mercy of the manufacturer and whatever changes occur on their end.
Small Package Shipments:
Our company uses a variety of different carriers to ship material. Your shipment may be sent UPS, FedEx, or USPS. We will choose the shipping service at our discretion.
Shipments are sent signature required at our discretion. If you would like to waive the signature please put NO SIGNATURE REQUIRED in the notes of your order. (Please note all larger LTL freight shipments require a signature). Please inspect your package.
You must notify us of any damage or missing items within 2 days of receiving your shipment. Damaged material must be available for carrier inspection.
LTL Freight Shipping:
We use only the most reputable freight companies to provide professional fully insured delivery. All deliveries are tailgate. That means the driver is only responsible for taking the boxes to the back of the truck. Please make sure that there is someone at the delivery location that can handle the material. Boxes can weigh anywhere from 30lbs for laminate and vinyl and up to 80lbs for hardwood. If your residence isn't accessible by a semi truck please choose business or service center (freight terminal) pick-up.
Other services including lift-gate and inside delivery may be available through the freight company when they schedule your delivery. You will be responsible for any fees for those services. You could be charged up to $150.00 for the use of a lift gate. If you do not request a lift gate but the freight company uses one, DO NOT initial next to the lift gate box on the Delivery Receipt. Please note request for lift gate services may delay delivery.
Whoever receives the delivery must check the shipment for the proper item numbers and quantity before they accept delivery. Note missing items on the driver's Bill of Lading. We cannot be responsible for missing items not noted at the time of delivery. Go for Floors will not be held responsible for any LTL Freight shipments that the customer authorizes the Freight company to deliver without inspection or a signature.
Damage during shipment is very rare. However, in the event you do receive damaged material it will be replaced if you follow these instructions:
When the shipment arrives, check for damaged boxes, underlayment, molding, etc. If there is any damaged material you MUST accept all of the material and note the damage on the driver's Proof of Delivery. Only damaged material noted on the driver's paperwork can be replaced. The customer must personally notate the amount of damaged/missing materials. Damage must be reported to Go for Floors within 14 days or replacements cannot be sent out. Refunds will not be given for damaged or missing items even when notated.
Do not refuse delivery of damaged material. Accept the damaged material, note it on the driver's paperwork as described above, save the material and contact Go for Floors as soon as possible. If able to do so, please take pictures of the damage and send them into email@example.com along with the name on the order and/or the order number. The freight company may want to inspect or pick-up the damaged material. If you refuse delivery of any items you will be responsible for all shipping charges and restock fees.
During delivery you may notice a carton where the box is torn or ripped. In most cases the flooring itself isn't damaged. If you do receive a box with a couple of damaged pieces the best thing to do is use the damaged pieces for cuts.